Privacy Policy and Personal Data Protection Notice

Last updated: 04.07.2026
Applicable website: www.datafex.com.tr

At Datafex Bilişim Teknolojileri Ticaret Ltd. Şti., we care about the privacy of our visitors, users and customers. This Privacy Policy and Personal Data Protection Notice explains how personal data is collected, used, stored, shared and protected through www.datafex.com.tr, our customer panel, support channels and services.

This notice has been prepared with reference to the Turkish Personal Data Protection Law No. 6698, related regulations and, where applicable, international data protection standards.

1. Data Controller

Your personal data is processed by the following company as the data controller:

Datafex Bilişim Teknolojileri Ticaret Ltd. Şti.
Website: www.datafex.com.tr
Email: [email protected]

For any questions, requests or complaints regarding this Privacy Policy or our personal data processing practices, you may contact us at [email protected].

2. Personal Data We Collect

When you visit our website, create a customer account, place an order, use our services or contact our support channels, we may process the following categories of personal data:

Identity and contact information

• Full name
• Company name
• Email address
• Phone number
• Billing and contact address
• Tax office and tax identification details, where applicable

Account and transaction information

• Customer account details
• Customer number
• Order history
• Service history
• Invoice and payment records
• Support tickets and correspondence
• Customer panel activity records

Technical and security data

• IP address
• Browser and device information
• Operating system information
• Login and logout timestamps
• Log records
• Traffic and security records
• Service usage information
• Technical records related to servers, domains, DNS and hosting services

Payment information

For payment transactions, we may process payment amount, payment status, transaction ID and billing information. Your card details are processed by authorized payment service providers. Datafex does not store your full card number or card security code on its own systems.

Communication and support records

When you contact us by email, support ticket, live chat or phone, we may process your correspondence and communication records to resolve your request and improve service quality.

Phone calls may be recorded to improve service quality and ensure customer security. These records are generally stored for 3 months and then deleted or anonymized.

3. Purposes of Processing Personal Data

We may process your personal data for the following purposes:

• Creating and managing customer accounts
• Receiving, processing and activating orders
• Providing server, hosting, domain, infrastructure and related services
• Managing billing, payment collection and accounting processes
• Providing technical support
• Ensuring service security and preventing misuse
• Monitoring system performance and improving service quality
• Complying with legal obligations
• Handling requests, complaints and applications
• Sending campaigns, announcements and updates if you have given consent
• Improving website experience
• Detecting fraud, unauthorized access, attacks and security incidents
• Resolving legal disputes and protecting our rights

If you do not wish to receive promotional or announcement emails, you may update your communication preferences through your customer panel or use the unsubscribe options provided in our messages.

4. Collection Method and Legal Basis

Your personal data may be collected electronically or physically through our website, customer panel, order forms, support system, email, phone, live chat, cookies, log records, payment infrastructure and business partners.

Your personal data may be processed based on the following legal grounds:

• Processing is necessary for the establishment or performance of a contract
• Processing is necessary to comply with legal obligations
• Processing is necessary for our legitimate interests
• Processing is necessary for the establishment, exercise or protection of legal claims
• Your explicit consent
• Processing is expressly permitted by law

5. Cookies and Analytics

We may use cookies on our website to improve user experience, measure website performance, maintain security and enhance our services.

Cookies may be used for the following purposes:

• Managing your session securely
• Remembering language and preference settings
• Analyzing website traffic and usage patterns
• Detecting errors and improving performance
• Performing security checks
• Carrying out marketing and retargeting activities

We may use third-party analytics services such as Google Analytics. These services may process anonymized or pseudonymized data regarding website usage.

You may delete, block or manage cookies through your browser settings. However, disabling strictly necessary cookies may prevent some parts of the website or customer panel from functioning properly.

6. Sharing of Personal Data

Your personal data may be shared only to the extent necessary and in accordance with applicable laws with the following parties:

• Payment service providers and banks
• Accounting, invoicing and e-invoicing service providers
• Hosting, data center, infrastructure and security service providers
• Domain registrars and related technical service providers
• Email, SMS and notification service providers
• Analytics and performance measurement service providers
• Legal, financial and technical advisors
• Authorized public institutions and legal authorities

Personal data is shared with third parties only for the provision of services, compliance with legal obligations, security purposes or protection of our rights. Third-party service providers are expected to use the shared data only within the scope of the relevant service.

7. International Data Transfers

Some infrastructure, analytics, communication or security service providers we use may have servers located outside Türkiye. In such cases, your personal data may be transferred abroad in accordance with applicable laws, provided that necessary safeguards and legal conditions are met.

8. Retention Period

Your personal data is stored for as long as necessary for the purposes of processing and for the legal retention periods required by applicable laws.

In general:

• Account and customer information is stored for the duration of the customer relationship.
• Invoice, payment and accounting records are retained for legally required periods.
• Support tickets are retained for service quality, technical follow-up and dispute resolution purposes.
• Log and security records are retained as required for security and legal compliance.
• Phone call records are generally stored for 3 months.
• Marketing permissions are retained until consent is withdrawn or for as long as required by law.

Personal data whose retention period has expired is deleted, destroyed or anonymized.

9. Data Security

Datafex takes technical and administrative measures to protect your personal data against unauthorized access, loss, misuse, alteration or unlawful processing.

These measures may include:

• Use of secure connection technologies
• Restricting access authorizations
• Monitoring system and transaction records
• Applying infrastructure security controls
• Tracking unauthorized access and misuse attempts
• Informing users when necessary

However, no method of transmission over the internet or electronic storage is completely secure. Datafex takes reasonable and up-to-date measures to protect personal data.

10. Customer Content and Hosted Data

As part of hosting, server, domain, infrastructure and related services provided by Datafex, customers may host their own content, files, software or data on the systems.

The legal responsibility for customer-hosted content belongs to the relevant customer. Datafex does not review or process customer content except where necessary to provide the service, offer technical support, ensure security, prevent misuse or comply with legal obligations.

11. Your Rights

You may have the following rights regarding your personal data:

• To learn whether your personal data is being processed
• To request information if your personal data has been processed
• To learn the purpose of processing and whether the data is used in accordance with that purpose
• To know the third parties to whom your data has been transferred domestically or internationally
• To request correction of incomplete or inaccurate personal data
• To request deletion or destruction of your personal data under applicable legal conditions
• To request notification of correction, deletion or destruction to third parties to whom the data has been transferred
• To object to any result against you arising from analysis exclusively through automated systems
• To request compensation if you suffer damage due to unlawful processing of your personal data

To exercise your rights, you may contact us at [email protected]. Your applications will be reviewed and concluded within the periods required by applicable legislation.

12. Children’s Privacy

Datafex services are not primarily intended for minors. Minors may need the approval of a parent or legal guardian to purchase services or create an account.

13. Changes to This Policy

Datafex may update this Privacy Policy and Personal Data Protection Notice from time to time. The updated version becomes effective once published on www.datafex.com.tr.

In case of material changes, users may be informed through appropriate communication methods.

14. Contact

For questions regarding this Privacy Policy, your personal data or our privacy practices, you may contact us using the address below:

Email: [email protected]