Cancellation and Refund Policy

Last updated: 04.07.2026
Applicable website: www.datafex.com.tr

This Cancellation and Refund Policy governs the cancellation and refund terms for hosting, server, domain, colocation, licensing, technical support and other digital services provided by Datafex Bilişim Teknolojileri Ticaret Ltd. Şti. through www.datafex.com.tr.

By creating an account, placing an order, making a payment or using Datafex services through www.datafex.com.tr, each customer confirms that they have read, understood and accepted this policy.

1. General Principles

The services provided by Datafex mainly consist of digital and technical infrastructure services. Therefore, cancellation and refund requests are evaluated based on the type of service, whether the service has been activated, usage status, whether third-party costs have been incurred and applicable legislation.

The Customer’s statutory rights are reserved. This policy shall not be interpreted in a way that limits or removes mandatory consumer rights provided under applicable law.

2. Right of Withdrawal and Statutory Rights

For distance transactions made by consumers, a statutory right of withdrawal may apply under applicable legislation. However, due to the nature of certain digital services, the right of withdrawal may not be available if the service has been started with the Customer’s approval, performed instantly or customized for the Customer.

The Customer acknowledges that the services are provided digitally, that some services become available immediately after activation and that withdrawal or refund rights may be limited for certain services.

3. Services Eligible for Refund

Under Datafex’s commercial refund policy, a refund may only be considered if all of the following conditions are met:

• The service is a monthly web hosting package
• The refund request is submitted within 3 days after service activation
• The service has not been suspended due to abuse, spam, phishing, attacks, illegal content or breach of contract
• The service has not exceeded resource limits in a way that affects the service quality of other customers
• No third-party cost, custom installation, license or customer-specific configuration has been incurred for the service

For monthly web hosting services that meet these conditions, the refund request will be reviewed by Datafex and, if approved, the refund process will be initiated.

4. Services Not Eligible for Refund

Due to the nature of the service or third-party costs, refunds may not be available for the following services:

• Domain name registrations
• Domain name renewals
• Domain name transfers
• Domain backorder services
• VDS, VPS and virtual server services
• Dedicated server services
• Colocation services
• License services
• SSL certificates
• Additional IP address services
• Custom installation and configuration services
• Data migration and technical support services
• Services customized for an individual or organization
• Activated, used or instantly delivered digital services
• Services provided under special campaign, discount or promotional terms

Whether a refund is available for these services will be determined based on Datafex’s review, the status of the service and applicable legislation.

5. Domain Name Transactions

Domain name registration, renewal and transfer transactions are processed through the relevant registrars and domain authorities. Once these transactions are completed, they are generally irreversible and third-party costs are incurred.

Therefore, no refund is provided for successfully completed domain name registration, renewal, transfer or backorder transactions.

If a domain name registration, transfer or backorder transaction cannot be completed due to technical or operational reasons, the paid amount may be refunded to the Customer’s panel balance or to an eligible payment method, depending on the Customer’s preference and the payment method used.

6. Resource Limit Violations and Abuse

No refund may be requested for accounts that exceed CPU, RAM, disk, traffic, inode, email sending or similar resource limits.

Refunds are not provided in the following cases:

• Spam sending
• Phishing or fraudulent activity
• Hosting malware
• Hosting attack tools or exploits
• Hosting illegal content
• Copyright infringement
• Using the service outside its intended purpose
• Resource usage that affects the service quality of other customers
• Breach of the Terms of Service or Acceptable Use Policy

In such cases, Datafex reserves the right to suspend or terminate the service, refuse backup delivery and deny refund requests.

7. Software Compatibility

The Customer is responsible for checking whether any script, theme, plugin, module or custom software they intend to use is compatible with Datafex infrastructure before purchasing the service.

Failure of Customer-installed software to work on hosting, reseller, server or other services is not considered a valid reason for refund.

Refunds cannot be requested due to missing requirements, license issues, version incompatibility, incorrect installation or customer-caused configuration problems related to third-party software.

8. Service Upgrades and Package Changes

If a Customer using a hosting or reseller service switches to a VDS, VPS, dedicated server or another type of service, no cash refund may be provided for the unused days of the existing service.

Datafex may, at its discretion, define the remaining period as customer panel balance or offset it against the new service.

9. How to Submit a Refund Request

Refund requests must be submitted by opening a support ticket through the customer panel or by contacting Datafex through its official communication channels.

The refund request should preferably include the following information:

• Customer name or company name
• Order number
• Service name
• Payment date
• Reason for the refund request
• Preferred refund method

Incomplete or incorrect information may delay the refund review process.

10. Refund Process and Refund Method

Refund requests are reviewed by Datafex. For approved refunds, Datafex initiates the refund process as soon as possible and generally within 3 business days.

Refunds may be processed through one of the following methods:

• Credit to the customer panel balance
• Refund to the original payment method
• Another payment method deemed appropriate by Datafex

If a different refund method or period is required under applicable consumer legislation, the relevant legal provisions shall apply.

Processing times caused by banks, payment institutions or payment providers are outside Datafex’s control. After Datafex initiates the refund, the time required for the amount to appear in the Customer’s account may vary depending on the relevant bank or payment provider.

11. Commissions, Taxes and Deductions

Transaction fees, commissions or service fees charged by payment providers, banks or third-party service providers may be excluded from the refundable amount.

The refundable amount is calculated based on the type of service, usage status, third-party costs, campaign terms and applicable legislation.

12. Chargebacks and Disputes

Before initiating a payment dispute or chargeback, the Customer should contact Datafex and allow a reasonable opportunity for the issue to be resolved.

In case of unfair or bad-faith payment disputes, Datafex reserves the right to suspend or terminate the relevant services, restrict the customer account and claim any resulting damages.

13. Policy Changes

Datafex may update this Cancellation and Refund Policy from time to time. The updated policy becomes effective once published on www.datafex.com.tr.

For existing orders, the terms in effect on the order date and applicable legislation will be taken into account.

14. Contact

For cancellation and refund requests, you may contact us through the channel below:

Email: [email protected]